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Customer Help

Our happiness team is always here to assist.

Common Questions And Policies ​

Questions and Policies

We do not offer returns or exchanges once the installation is complete.

We provide a 1-year warranty on labor. The product warranty is covered by the manufacturer’s warranty.

We accept multiple payment methods including:

  • Credit Card (subject to a 3% charge)
  • E-Transfer
  • Cheques
  • Cash on site

Yes, we charge taxes according to Ontario law.

Yes, customers receive a detailed invoice for all purchases and services.

    • We are committed to protecting your privacy. We collect and use your personal information only to provide you with our services. We do not share your information with third parties except as required by law. Our website uses SSL encryption to ensure that your data is securely transmitted.

    Do you keep credit card information on file?

    • No, we do not store credit card information. All transactions are processed securely through our payment gateway.

Installation pricing is based on time and materials. Our pricing packages are estimates based on certain conditions and criteria and may change if those conditions and criteria are not met.

Product stock can change rapidly, and there may be delays in online stock updates. We encourage customers to call to confirm product availability.

Common Questions And Policies

Questions and Policies

If you are not satisfied with the installation, please contact us so we can initiate a detailed investigation.

For assistance, please contact our support team at 1 855-608-0178

Customers must digitally agree to an estimate with terms and conditions and will be held responsible for what they agree to.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our liability is limited to the cost of the service or product provided. All services are performed in accordance with local regulations and standards.