1. Refund and Return Policy:
– Return Period: Products can be returned within 30 days of purchase.
– Condition: Items must be in original condition and packaging.
– Restocking Fee: A restocking fee of 15% may apply.
– Refund Process: Refunds issued to the original payment method within 7-10 business days of return.
– Exceptions: Custom or special-order items are non-returnable.

2. Warranty Policy:
– Coverage: Products come with a standard 1-year manufacturer’s warranty.
– Warranty Service: In case of defects, contact customer service for repair or replacement.

3. Installation Services:
– Cancellation Policy: Installation services can be cancelled up to 48 hours before the scheduled time.
– Service Warranty: Installation services are warrantied for 90 days.

4. Privacy Policy:
– Data Collection: Personal information is collected for order processing and customer service.
– Data Protection: We adhere to strict data protection and privacy laws.

5. Shipping Policy:
– Shipping Area: We ship within Canada.
– Delivery Times: Standard delivery within 5-7 business days.
– Shipping Costs: Vary based on size and weight of the order.

6. Terms and Conditions:
– Usage: Products are for professional use and should be installed by certified electricians.
– Liability: Limited to the value of the product or service purchased.

7. Dispute Resolution:
– Contact Us First: We aim to resolve disputes amicably through our customer service.
– Governing Law Any disputes will be governed by the laws of Ontario, Canada.